Shipping & Returns
Shipping Policy
Return & Exchange Policy
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Orders placed after 2:00 PM EST may be processed the following business day.
During product launches, promotions, or high-volume periods, processing times may extend slightly.
Shipping Methods & Delivery Times
We currently ship via:
-
USPS
-
UPS
-
FedEx (when applicable)
-
Estimated delivery time after shipment:
-
Standard Shipping: 2–5 business days
-
Expedited Shipping: 1–3 business days (if selected at checkout)
Delivery times are estimates and not guaranteed.
Incorrect Address / Failed Delivery
Customers are responsible for providing accurate shipping information.
If a package is returned due to:
-
Incorrect address
-
Refusal of delivery
-
Failure to retrieve package
The customer will be responsible for reshipping fees.
Lost, Stolen, or Delayed Packages
Once a package is marked “Delivered” by the carrier, we are not responsible for:
-
Lost or stolen packages
-
Carrier delays
-
Weather-related disruptions
If your package is lost in transit (not marked delivered), contact us within 5 business days so we can file a carrier claim.
Damaged Shipments
If your order arrives damaged:
-
Contact us within 48 hours of delivery
-
Include photos of:
-
Outer packaging
-
Inner packaging
-
Damaged product
-
-
Damaged or Incorrect Items
If you received:
-
The wrong item
-
A damaged product
-
A defective non-consumable item
Contact us within 48 hours of delivery with order number and photo documentation.
If approved, we will:
-
Replace the item, or
-
Issue store credit, or
-
Issue a refund at our discretion
Unopened Product Returns (Case-by-Case)
Unopened, unused products may be eligible for return if:
-
Requested within 7 days of delivery
-
In original, sealed condition
-
Approved in writing by our support team
-
Customer is responsible for return shipping costs.
A 15–25% restocking fee may apply.
Refund Processing
Approved refunds are processed within 5–10 business days to the original payment method.
Shipping costs are non-refundable unless the error was ours.
Chargebacks & Fraud
We reserve the right to dispute fraudulent chargebacks.
Accounts associated with abuse may be restricted from future purchases.